Client guide

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What Sereinora does

We write a report about one venue, or a group of venues. It lists every way the venue uses music and compares that with the licenses it holds and its music service’s terms. You see what is covered, where you may pay twice, and what is missing.

What Sereinora does not do

• Give legal advice. Sereinora is not a law firm.
• Negotiate with ASCAP, BMI, SESAC, GMR or any music service on your behalf.
• Clear rights or certify that you are compliant.
• Promise savings or outcomes.

Who it is for

Restaurants, bars and hotels. The audit covers background music, live music, DJs, karaoke, TVs and music in your social videos.

How we work with you

Everything runs by email: no call and no site visit. You get written answers you can keep and forward.

Which service fits

For 2 to 3 venues, separate Venue Music Audits can cost less than the Group Audit. The request form shows both prices for your number of venues.

Prices and what is included

Prices are fixed and in USD. They do not include any license fees you decide to pay to others. Scope and price are confirmed in writing before any work starts.

Venue Music Audit: $495 per venue

Delivered in 5 business days.

• Every music use: background, live, DJ, karaoke, TV, social
• Licenses held and needed, by PRO
• Overlap check against your music service
• Small-business exemption screen
• Exposure range in dollars and a 10-point action list

Group Audit: $1,950 for up to 10 venues

Delivered in 10 business days.

• Everything in the Venue Audit, for each venue
• One spend table across the group
• A single music-licensing standard for every venue
• Where to consolidate services and licenses

PRO Letter Pack: $295 for one PRO letter

Delivered in 48 hours.

• What the PRO is asking, in plain English
• What you actually play, and where
• The questions to put back to them
• When to bring in an attorney

Included with every report

One round of questions by email, within 30 days of delivery.

Not offered

Rush delivery. The delivery times below are the only ones we offer.

How to order

1. Send a request. Use the request form: it writes the email for you, and you send it from your own email app. You can also write to contact@sereinora.com from any email account. Include the venue name, the city and state, and the number of venues.
2. Get a written confirmation. We reply by email with the scope, the price and instructions for paying.
3. Pay. Work starts once payment is confirmed.
4. Send your documents. A short intake form, plus the documents listed under What to send us.
5. Receive your report by email, on the date we confirmed.

The request form does not send or store anything itself. Nothing reaches us until you press send in your email app.

Paying

• You pay after we confirm the scope and price in writing, never before.
• The payment instructions come in that confirmation email.
• Prices are in USD.
• Work starts once payment is confirmed.
• You receive an invoice for every payment.

Cancelling

• Changed your mind after paying? If you have not sent your documents yet, ask by email and we refund you in full.
• If we have not received your documents 30 days after your payment, we write to you. You can then cancel for a full refund.
• Once you have sent your documents and work has started, the refund promise under Delivery times applies.

What to send us

None of it needs to be perfect. Tell us what you do not know.

• Your music service contract, or just its name and the plan you are on.
• Any invoices, license agreements or letters from ASCAP, BMI, SESAC or GMR.
• A list of rooms and areas where music plays, and who controls it.
• Live music, DJ and karaoke nights: how often and in which room.
• The venue’s approximate floor area, and how many TVs and speakers it has.
• Whether you post videos with music on social media.

Send only documents you are allowed to share. We use them only to prepare your audit and answer your follow-up questions.

Delivery times

When the clock starts

The delivery clock starts when we have your payment and the documents we asked for.

Refund promise

If we miss the delivery date we confirmed in writing, you get a full refund.

Your report

A written report about your venue, not a general guide. It has six parts:

1. Music use map. Each room and each moment of the day: what plays, from where, how loud, and who changes it.
2. License table. ASCAP, BMI, SESAC, GMR and your music service: held, needed, overlapping or missing.
3. Exposure range. What a gap could cost under copyright law, stated as a range from the statute, never as a prediction.
4. Where you may pay twice. Each possible double payment, with the exact question to ask the provider in writing before you cancel anything.
5. Action list. Ten actions in order, with who to contact and what to keep on file.
6. Volume and daypart rules. A one-page operating sheet so your team plays the right music at the right level at the right time.

See every part filled in on the sample report. The sample venue is made up.

Format

A PDF sent by email, prepared and signed by Sereinora’s founder. The founder’s name appears on your report and your written confirmation.

What a report can and cannot tell you

A report reflects the documents and facts you give us and the published law cited in it, as of the day it is delivered. It lists facts and the questions to ask each provider. It does not decide whether a license, exemption or legal threshold applies to you. Those questions are for the provider concerned or a licensed attorney.

After the report

• You decide what to do with it.
• Before you cancel any license or service, ask the provider the question listed in your report, in writing.
• Ask us one round of questions by email within 30 days of delivery: it is included.
• Want a new audit later, for example after you add live music or new rooms? It is a new audit at the published price.
• If you need legal advice, give the report to a licensed attorney. It gives them the facts.

Letters and deadlines

A PRO letter, invoice or email

Read what to do when a PRO letter arrives. The PRO Letter Pack ($295, 48 hours) explains what they are asking, what you actually play and the questions to put back to them.

A lawsuit, a lawyer’s letter or a deadline

Speak to a licensed attorney first, without waiting. If useful, the PRO Letter Pack can give your attorney a factual summary.

Your documents and privacy

• Documents you send are used only to prepare your audit and answer follow-up questions.
• We do not publish them, sell them or use them for advertising.
• We never publish your name or results without your written permission.
• We keep your documents only as long as needed to deliver and support your audit. To have them deleted, email contact@sereinora.com.
• The free check runs in your browser. Nothing is sent unless you choose to email your answers.

Full details: privacy policy and terms.

Countries we cover

Audits currently cover venues in the United States; more countries are coming. We do not apply US rules to a venue in another country. If your venue is elsewhere, see where we work and tell us your country.

Contact

Everything runs by email, so you always have a written answer. We reply to every email within one business day.

contact@sereinora.comCopy address

When you write, include the venue name, the city and state, and the number of venues. If you already ordered, reply in the same email thread so we have your file.

Last reviewed November 13, 2026. General information, not legal advice.